ALERT * * * Important Update for iLab Users * * *
New Support System Now Live: We are pleased to share that the new iLab Help Desk platform is now live as of January 14th, 2026.
The ‘Help’ link in iLab now opens an email through the new ticketing system. For details, please visit our Help Site article: Submit and Track Support Requests in the Portal.
Upcoming Holiday Closure: In observance of a holiday, Agilent CrossLab/iLab Operations Software Support Help Desk will be closed during U.S. hours on Monday, January 19th, 2026. During this time, support in the U.S. and Canada will be unavailable. APAC and EU Support will remain open as normal. For urgent matters, please add "Urgent" to your ticket/email subject or press "1" when prompted to escalate a call on the iLab Support phone, and we will prioritize those requests first.
Radiology at Nemours Children’s Health serves a pivotal function within the research ecosystem, employing advanced medical imaging modalities to investigate and resolve a broad spectrum of medical challenges.
The Nemours Enterprise Radiology Research Program (ERRP) supports investigators through all stages of research studies involving radiology and medical images. Acting as a central resource, ERRP manages research needs through consultation and review of protocols and provides comprehensive solutions for the use of radiology services and/or medical images for research and academic purposes. The program ensures research compliance, protocol adherence, protection of human subjects and their information, and support for fiscally responsible practices. Operating under a Shared Responsibility business model, ERRP fosters interdependent investigation and study across radiology, research, and enterprise imaging informatics.
Core Services:
Research Image Management Core:
Clinical Trials Support Core:
3-D Printing & Academic Image Post-Processing Core:
Radiology/Medical Imaging Consultative Services Core:
Pre-Clinical Imaging & Analysis Core:
| Heidi Kecskemethy |
| Director Radiology Research Program |
| Hours | Locations |
| Monday - Friday | Nemours Children's Health |
| 8 am - 5 pm | |
| Nemours Children's Hospital DE | |
| 1600 Rockland Road | |
| Wilmington, DE 19803 | |
| Nemours Children's Hospital FL | |
| 6535 Nemours Parkway | |
| Orlando, FL 32827 |
| Name | Role | Phone | Location | |
|---|---|---|---|---|
| Heidi Kecskemethy |
Director Radiology Research Program
|
302-419-8183
|
Heidi.Kecskemethy@nemours.org
|
Nemours Children's Hospital DE
|
| Pushpak Patel |
3D Printing Lab Supervisor
|
407-922-1475
|
Pushpak.Patel@nemours.org
|
Nemours Childen's Hospital, Orlando
|
| Price List |
| ► 3D Printing Services (5) | |||
| Name | Description | Price | |
|---|---|---|---|
| (3D Printing) Image Post Processing of CT/MRI -3D Lab |
Charge per hour |
Inquire | |
| (3D Printing) Large 3D Printed Model | Inquire | ||
| (3D Printing) Medium 3D Printed Model | Inquire | ||
| (3D Printing) Small 3D Printed Model | Inquire | ||
| (3D Printing) Surgical Guides, Jigs and parts |
Price dependent on project details |
Inquire | |