ALERT * * * Important Update for iLab Users * * *
New Support System Now Live: We are pleased to share that the new iLab Help Desk platform is now live as of January 14th, 2026.
The ‘Help’ link in iLab now opens an email through the new ticketing system. For details, please visit our Help Site article: Submit and Track Support Requests in the Portal.
Upcoming Holiday Closure: In observance of a holiday, Agilent CrossLab/iLab Operations Software Support Help Desk will be closed during U.S. hours on Monday, January 19th, 2026. During this time, support in the U.S. and Canada will be unavailable. APAC and EU Support will remain open as normal. For urgent matters, please add "Urgent" to your ticket/email subject or press "1" when prompted to escalate a call on the iLab Support phone, and we will prioritize those requests first.

Expert Support for Pediatric Research
Our Center is a vital resource for the Nemours enterprise, supporting researchers across the Delaware Valley, North Florida, and Central Florida regions. Through specialized cores, we provide essential services in clinical research data analytics, research data management, biostatistics, and bioinformatics.
We offer end-to-end data management and analytical support throughout the research lifecycle, from study design to publication. Our expertise in advanced methodologies, data science approaches, and analytical software empowers researchers to achieve their objectives and drive advancements in pediatric medicine.
BRIC’s comprehensive services enable cutting-edge biomedical research by ensuring robust data handling, sophisticated analytical techniques, and seamless interdisciplinary collaboration. Our services include:
Bioinformatics Core
Biostatistics Core
Clinical Research Data Analytics Core
Research Infrastructure and Data Management Core
The Core hosts and maintains computer resources to support big data, speech analysis, genomics projects and user-defined clinical research databases.
If you would like to learn more about the computational resources, request access to these resources, or request access to REDCap, please visit our intranet website
Eric Hall, PhD, MBA, FAMIA | Chief Research Informatics Officer
Qi Zheng, PhD | Bioinformatics Core
Vanessa Thompson, PhD | Biostatistics Core
Abby Storm, PhD | Clinical Research Data Analytics Core
Suzanne McCahan, PhD | Research Infrastructure and Data Management Core REDCap Administrator
Chris Pennington, MS | Research Infrastructure and Data Management Core Systems Administrator
| Hours | Location |
|
Monday-Friday 8am-5pm |
Nemours Children’s Hospital, Delaware |